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The Service Worker

Zara wants to learn Chinese to better serve her international customers. She practices with Dr. Chen, a polite but slightly academic customer. By navigating transactions, handling receipts, and processing refunds, she builds the confidence to provide excellent service without overthinking.

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Chapter beginner

The Art of Customer Service

Zara stands nervously behind a service counter, waiting for her next customer. You step in to help her practice.
Chapter beginner

Handling Transactions

You step into the store just as Zara is preparing to practice completing a transaction with Dr. Chen.
Chapter beginner

Branch - Boutique

Zara has decided to focus on retail vocabulary for her job at a clothing boutique. You watch as she practices greeting her first imaginary customer.
Chapter beginner

Branch - Cafe

Zara has chosen to focus on dining vocabulary for her job at a busy cafe. You watch as she practices greeting a customer and taking an order.
Chapter beginner

Branch - Hotel

Zara decides to specialize in hospitality vocabulary for her job at a hotel reception. You observe as she practices checking in a guest.
Chapter beginner

Expectation Management

You watch as Zara, slightly anxious, practices how to politely set boundaries about her Chinese proficiency with Dr. Chen.
Chapter beginner

Confidence

Zara is busy organizing promotional flyers at the counter while talking to Dr. Chen about how she feels. She seems to be enjoying her language progress.
Chapter intermediate

Processing a Refund

You catch Zara looking thoughtful while reviewing the store's policy manual. She shares her professional goals and fears with Dr. Chen.
Chapter intermediate

Honesty Builds Trust

Zara is wiping down a display shelf in the store. Dr. Chen approaches, and she gets to practice giving a personal product recommendation.
Chapter intermediate

Organizing the Inventory

Zara is hard at work moving some boxes and organizing the store. Dr. Chen drops by for one last practice session before leaving.
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Language & Script Guide

What is Mandarin?

Mandarin is the official language of Mainland China and Taiwan, and one of the official languages of Singapore. It is the most widely spoken Chinese dialect globally.

What is Cantonese?

Cantonese is the primary language spoken in Hong Kong, Macau, and the Guangdong province of China. It is also widely spoken in overseas Chinese communities.

What is Simplified Chinese?

Simplified Chinese characters were created to increase literacy rates by reducing the number of strokes. They are officially used in Mainland China and Singapore.

What is Traditional Chinese?

Traditional Chinese characters retain their historical shapes and strokes. They are primarily used in Taiwan, Hong Kong, and Macau.

Which should I choose?

If you plan to visit Mainland China or want to speak with the largest number of people, choose Mandarin + Simplified. If you are interested in Hong Kong culture, media, or visiting Macau, choose Cantonese + Traditional.

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